Questions people ask

Straight answers about estimates, deposits, timelines and the warranty, so you know what to expect before you call. Don't see yours? Call (267) 474-6591.

Estimates and pricing

Do you offer free estimates?

Yes. We come to your home, look at the floor and give you a written estimate the same day. It costs nothing and there's no obligation.

How long is the estimate good for?

30 days from the date on it. If the scope changes after that, or you add rooms or switch material, we write a new one.

How do deposits and payment work?

A 50% deposit before the work begins, which covers the materials, and the other 50% when the job is done.

Do you offer financing?

Not yet. Payment is the 50/50 split above: half up front for materials, half on completion.

Are you licensed and insured?

Yes. HERE. Flooring LLC is licensed, bonded and insured, and every floor comes with a one-year workmanship warranty.

The install

How long does installation take?

Most homes take 1 to 3 days on site. From first call to finished floor is usually 1 to 2 weeks, depending on material delivery.

Do you remove the old flooring?

Yes. Removal and haul-away are included in every estimate, and baseboards come off and go back on after the new floor is in.

Do you move furniture?

No. You clear furniture, appliances and anything else out of the rooms before we arrive. We handle everything after that, including cleanup.

What if my subfloor needs repairs?

We check it during the estimate. If it needs work, we price it before anything starts. No surprises mid-job.

Who will be in my home?

A crew of 1 to 3 experienced, qualified flooring professionals does the install. The person who did your estimate is on site at the start and again at the end for the walkthrough, and is your one contact the whole way through.

How do I prepare for install day?

Clear the rooms: furniture, appliances, rugs, anything on the floor. We take it from there, including the old floor and the baseboards.

Do you do stairs?

We'll look at your stairs during the estimate and tell you what's possible with the floor you pick.

Materials

What types of flooring do you install?

Luxury vinyl plank and tile (LVP and LVT), laminate, engineered hardwood and carpet. We don't install solid hardwood or ceramic tile, and we don't refinish floors.

Do you provide the materials?

Yes. We bring samples to your home, you pick, we order. The 50% deposit covers the materials.

Do you have a showroom?

No. We bring samples to you, so you see them in your own light, next to your own walls. Visits are by appointment, Monday to Friday.

Can you match my existing floor?

Sometimes. We'll look at your current floor during the estimate and tell you honestly whether a close match exists, or whether a fresh floor through both rooms is the better call.

Warranty and after

What does the warranty cover?

Workmanship, for one year from the day the floor is finished. Materials are covered separately under the manufacturer's warranty. It doesn't cover misuse, accidents, weather damage or repairs made by someone else.

What happens at the end of the job?

The same person who did your estimate comes back on site, walks the finished floor with you and goes over care instructions. Photos are taken, and we follow up by phone after you've lived on it a bit.

Service area

What areas do you serve?

Vancouver, Camas, Washougal, Ridgefield, Battle Ground, Hazel Dell, Salmon Creek, Felida, Orchards, Brush Prairie, Hockinson, Five Corners, Minnehaha and Walnut Grove. See the full service area, or call and ask.

Do you work on rentals, condos or new builds?

Rentals and condos, yes. We install in single-family homes, townhouses, condos and rental properties. We're not taking on new-construction builder work right now.

Still have a question? Ask it in the form and we'll answer it when we call.

Get a free estimate

Ready when you are

We come out, measure, and put a number in writing the same day. It holds for 30 days, and there's no obligation.

  • Serving Vancouver, WA and Clark County
  • Free in-home estimates
  • Licensed, bonded & insured

Prefer to talk? Call (267) 474-6591, Monday to Friday, 9am to 5pm.

Get your free estimate

Send this and we call you to set up a visit. There's no obligation.

We only use your details to set up your estimate.